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Grievance Redressal Mechanism

Grievance Redressal Mechanism

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

  • Step 1

    Call us toll free:

    1800-266-5844 (8:00 AM to 8:00 PM, 7 days of the week)

    Email Email us:

    care@libertyinsurance.in

    Write to us:

    Liberty General Insurance Ltd.


    Unit 1501 & 1502, 15th Floor, Tower 2, One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai – 400013 Maharashtra.

  • Step 2

    If our response or resolution does not meet your expectations, you can escalate at email:

    Email Email us:

    Manager@libertyinsurance.in

  • Step 3

    If you are still not satisfied with the resolution provided, you can further escalate at email:

    Email Email us:

    ServiceHead@libertyinsurance.in

In case your issue remains unsolved, you can approach the Insurance Ombudsman for redressal.

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details

Areas of Jurisdiction

Ahmedabad

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Prakash, 6th floor, Near S.V.College,

Relief Road, Titak Marg,

Ahmedabad- 380 00l.

Landline NOs.:

079-25501201, 079-25501202

Email us:

bimalokpal.ahmedabad@cioins.co.in

Areas of Jurisdiction

Gujarat,

Dadra & Nagar Haveli,

Daman and Diu???

Bhopal

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

LIC of India Zonal Office Bldg,

1st Floor, South Wing,Jeevan Shikha,

Opp. Gayatri Mandir phase, 60-B, Hoshangabad Road, Bhopal-462011

Landline Nos :

0755-2769201, 0755-2769202, 0755-2769203

Email us:

bimalokpal.bhopal@cioins.co.in

Areas of Jurisdiction

Madhya Pradesh and Chattisgarh.

Bhubaneswar

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

62, Forest Park

Bhubaneswar PIN - 751 009

Landline Nos:

0674-2596455, 0674-2596429, 0674-2596003, 0674-2596461

Email us:

bimalokpal.bhubaneswar@cioins.co.in

Areas of Jurisdiction

Orissa.

Chandigarh

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Deep Ground Floor, LIC of India Bldg- SCO 20-27, Sector 17-A,

Chandigarh -160017

Landline Nos :

0172-2706468, 0172-2707468

Email us:

bimalokpal.chandigarh@cioins.co.in

Areas of Jurisdiction

Punjab, Haryana, Himachal Pradesh,

Jammu & Kashmir and Chandigarh.

Chennai

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Fatima Akthar Court, 4th flr, 453 (old 312),

Anna Satai,Teynampet, Chennai 600018

Landline Nos :

044-24333668, 044-24333678

Email us:

bimalokpal.chennai@cioins.co.inbimalokpal.chennai@cioins.co.in

Areas of Jurisdiction

Tamil Nadu,Pondicherry Town and

Karaikal (which are part of Pondicherry).

Delhi

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

2/2A, 1st Floor, Universal Ins. Building,

Asaf Ali Road, New Delhi - 110002.

Landline Nos

011-46013992, 011-23213504, 011-23232481

Email us:

bimalokpal.delhi@cioins.co.in

Areas of Jurisdiction

Delhi

Guwahati

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Nivesh Bldg,

5th Floor, Near Pan Bazar.S. S. Road, Guwahati-781001.

Landline Nos :

0361-2631307, 0361-2632204, 0361-2632205

Email us:

bimalokpal.guwahati@cioins.co.in

Areas of Jurisdiction

Assam, Meghalaya, Manipur, Mizoram,

Arunachal Pradesh, Nagaland and Tripura.

Hyderabad

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

6-2-46, 1st Floor, Moin Court

Lane Opp. Hyundai Showroom,

A.C. Guarads, Lakdi-ka-pool,Hyderabad 50004

Landline Nos :

040-23376991, 040-23312122, 040-23376599, 040-23328709, 040-23325325

Email us:

bimalokpal.hyderabad@cioins.co.in

Areas of Jurisdiction

Andhra Pradesh, Telangana and

Yanam and part of Territory of Pondicherry.

Kochi

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

10th Floor, LIC BLdg, Jeevan Prakash

Opp Maharaj College Ground

M.G. Road Ernakulam, Kochi - 682011

Landline Nos :

0484-2358759

Email us:

bimalokpal.ernakulam@cioins.co.in

Areas of Jurisdiction

Kerala, Lakshadweep, Mahe-a part of Pondicherry

Kolkata

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

7th Floor of Hindusthan Building (Annex)

4, C R Avenue, Kolkata -70072

Landline Nos :

033-22124339, 03322124341

Email us:

bimalokpal.kolkata@cioins.co.in

Areas of Jurisdiction

West Bengal, Sikkim,

Andaman and Nicobar Islands.

Lucknow

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Bhavan, Phase II,

6th Floor, Nawal Kishore Road,

Hazratganj, Lucknow - 226001

Landline Nos :

0522-4002082, 0522-3500613

Email us:

bimalokpal.lucknow@cioins.co.in

Areas of Jurisdiction

District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba,

Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur,

Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi,

Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,

Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti,

Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,

Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar,

Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau,Ghazipur,

Chandauli, Ballia, Sidharathnagar.

Mumbai

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

IIIrd Floor, Jeevan Seva Annexe

S.V. Road, Santacruz West

Mumbai - 400054

Landline Nos :

022-69038800, 022-69038833

Email us:

bimalokpal.mumbai@cioins.co.in

Areas of Jurisdiction

Goa, Mumbai Metropolitan Region excluding

Navi Mumbai & Thane.

Bengaluru

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Soudha Building,

PID No.57-27-N-19

Ground Floor, No. 19/19, 24th Main Rd., lst phase,

J.P, Nagar, Bengaluru- 560 078

Landline Nos :

080-26652048, 080-25652049

Email us:

bimalokpal.bengaluru@cioins,co.in

Areas of Jurisdiction

Karnataka

Jaipur

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Nidhi II, Ground Floor

Bhawani Singh Road, Amberkar Circle

Jaipur -302005

Landline Nos :

0141-2740363

Email us:

bimalokpal.jaipur@cioins.co.in

Areas of Jurisdiction

Rajasthan

Noida

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Bhagwan Sahai Palace,4th flr

Main Road, Naya Bans,

Sector 15, Noida- 201301,

Dist: G,B.Nagar Uttar Pradesh

Landline Nos :

0120-2514252, 0120-2514253

Email us:

bimalokpal.noida@cioins.co.in

Areas of Jurisdiction

States of Uttaranchal and the following Districts of Uttar Pradesh:

Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,

Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut,

Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah,

Farrukhabad, Firozabad,Gautambodhanagar,

Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,

Rampur, Kashganj, Sambhal, Amroha, Hathras,

Kanshiramnagar, Saharanpur.

Pune

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

3rd Floor, Jeevan Darshan - LIC of India Bldg

N,C. Kelkar Road, Narayan Peth,

Pune - 411030

Landline Nos :

020-24471175,

Email us:

bimalokpal.pune@cioins.co.in

Areas of Jurisdiction

Maharashtra, Area of Navi Mumbai and

Thane excluding Mumbai Metropolitan Region.

Patna

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

2nd Floor, Lalit Bhawan,

Bailey Road, Patna

Landline Nos :

6122547068

Email us:

bimalokpal.patna@cioins.co.in

Areas of Jurisdiction

States of Bihar and Jharkhand.

For updated names and addresses of the OMBUDSMAN CENTRES, please click here

For Grievance Redressal Officer details, please click here

To know about the Turn Around Timelines for servicing the policy holders, please click here

For Policyholder Protection Policy, please click here

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